Hotel General Manager
Candlewood Suites Candlewood Suites Bethlehem, PA Bethlehem, PA Full-time Full-time From $65,000 a year From $65,000 a year 4 days ago 4 days ago 4 days ago We are currently hiring a Hotel General Manager for the Candlewood Suites Bethlehem.
This property is a franchise of IHG, and is an extended stay hotel.
The preferred applicant is familiar with the IHG property management system, and has experience working for an extended stay hotel.
General Responsibilities:
Optimize and maximize Guest and Associate experience.
Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality.
Effectively manage and motivate associates to ensure achievement of overall financial results, guest and associate satisfaction.
Champion of the hotel's internal and external communications and record keeping.
Primary Functions:
Revenue:
Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget.
Profit:
Effectively manage and control all operational expenses including labor, overtime, supplies etc.
, enforce Steel Hospitality's procurement guidelines, and seek and implement cost saving strategies.
Quality:
Guest Service:
Ensure that the hotel meets/exceeds Steel Hospitality Hotels and Brand standards for guest satisfaction.
Training:
Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to Steel Hospitality's Hotels training guidelines and policies.
Conducts monthly audits to ensure quality standards are to brand and Steel Hospitality's Hotels standards.
Sales & Marketing:
Provide leadership support and direction to the sales team, by taking an active role in the preparation and implementation of the hotel's annual Marketing plan.
Make sales calls to Key accounts, and capitalize on all revenue opportunities.
Sales calls with and without Sales Manager will be expected.
Community Involvement:
Ensure good standing in the community by developing and maintaining relationships with the Chamber of Commerce, the Convention and Visitors Bureau, other hotels, local schools, local government and other community and civic organizations.
Leadership:
Leading:
Motivate, coach and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.
Work Ethic:
Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere Steel Hospitality's Hotels Standard Operating Procedures.
Responsibilities:
Send a weekly activity and accomplishment email to Regional Manager or immediate Supervisor.
Things mentioned on Weekly Activities will include:
Inspection Results (Can be breakfast room, guest rooms, Monthly, PM's, Surprise, safety inspection etc.
).
Sales Events (Can be sales calls, inquiries, group results, events attended).
Budget Review (Can be forecasts, ordering changes, schedule changes, anything that affects revenue anticipated).
Maintenance (Something they did or inquired about, out of order room detail, special things needed for ordering or additional inspections).
Weekly Walk details along with what public area was given attention.
Labor Develop and implement the approved business plan to attain and exceed the financial goals.
Maintain a high personal visibility throughout the property.
Gain and maintain excellent knowledge of local competition and general industry trends.
Handle any emergencies at the hotel.
Actively manage the financial statement and review and critique performance in a timely fashion.
Teach the process to all members of the management team.
Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records.
Closely monitor sales solicitation activities.
Conduct daily individual meetings with each department head/manager to review prior day's outcomes and today's goals.
Conduct prescheduled weekly meetings with the department heads/managers.
Conduct monthly and or quarterly staff meeting to update files or conduct training for all employees.
Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates.
Ensure all associates are trained on emergency and security procedures and policies.
Ensure that all property equipment is in good working condition.
Successfully maintain adequate staffing.
Optimum Attributes:
Willing to take responsibility and accountability for the team.
Well-groomed and professional appearance.
Willing to work on weekends, front desk or housekeeping shifts and holidays if required.
Effective communication skills.
Good listener.
Emphatic and tolerant.
Open with praise, discreet with criticism.
Consistent and congruent.
Job Type:
Full-time Pay:
From $65,000.
00 per year
Benefits:
Employee discount Flexible schedule Paid time off Schedule:
10 hour shift Monday to Friday Weekends as needed Ability to Relocate:
Bethlehem, PA 18015:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This property is a franchise of IHG, and is an extended stay hotel.
The preferred applicant is familiar with the IHG property management system, and has experience working for an extended stay hotel.
General Responsibilities:
Optimize and maximize Guest and Associate experience.
Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality.
Effectively manage and motivate associates to ensure achievement of overall financial results, guest and associate satisfaction.
Champion of the hotel's internal and external communications and record keeping.
Primary Functions:
Revenue:
Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget.
Profit:
Effectively manage and control all operational expenses including labor, overtime, supplies etc.
, enforce Steel Hospitality's procurement guidelines, and seek and implement cost saving strategies.
Quality:
Guest Service:
Ensure that the hotel meets/exceeds Steel Hospitality Hotels and Brand standards for guest satisfaction.
Training:
Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to Steel Hospitality's Hotels training guidelines and policies.
Conducts monthly audits to ensure quality standards are to brand and Steel Hospitality's Hotels standards.
Sales & Marketing:
Provide leadership support and direction to the sales team, by taking an active role in the preparation and implementation of the hotel's annual Marketing plan.
Make sales calls to Key accounts, and capitalize on all revenue opportunities.
Sales calls with and without Sales Manager will be expected.
Community Involvement:
Ensure good standing in the community by developing and maintaining relationships with the Chamber of Commerce, the Convention and Visitors Bureau, other hotels, local schools, local government and other community and civic organizations.
Leadership:
Leading:
Motivate, coach and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.
Work Ethic:
Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere Steel Hospitality's Hotels Standard Operating Procedures.
Responsibilities:
Send a weekly activity and accomplishment email to Regional Manager or immediate Supervisor.
Things mentioned on Weekly Activities will include:
Inspection Results (Can be breakfast room, guest rooms, Monthly, PM's, Surprise, safety inspection etc.
).
Sales Events (Can be sales calls, inquiries, group results, events attended).
Budget Review (Can be forecasts, ordering changes, schedule changes, anything that affects revenue anticipated).
Maintenance (Something they did or inquired about, out of order room detail, special things needed for ordering or additional inspections).
Weekly Walk details along with what public area was given attention.
Labor Develop and implement the approved business plan to attain and exceed the financial goals.
Maintain a high personal visibility throughout the property.
Gain and maintain excellent knowledge of local competition and general industry trends.
Handle any emergencies at the hotel.
Actively manage the financial statement and review and critique performance in a timely fashion.
Teach the process to all members of the management team.
Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records.
Closely monitor sales solicitation activities.
Conduct daily individual meetings with each department head/manager to review prior day's outcomes and today's goals.
Conduct prescheduled weekly meetings with the department heads/managers.
Conduct monthly and or quarterly staff meeting to update files or conduct training for all employees.
Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates.
Ensure all associates are trained on emergency and security procedures and policies.
Ensure that all property equipment is in good working condition.
Successfully maintain adequate staffing.
Optimum Attributes:
Willing to take responsibility and accountability for the team.
Well-groomed and professional appearance.
Willing to work on weekends, front desk or housekeeping shifts and holidays if required.
Effective communication skills.
Good listener.
Emphatic and tolerant.
Open with praise, discreet with criticism.
Consistent and congruent.
Job Type:
Full-time Pay:
From $65,000.
00 per year
Benefits:
Employee discount Flexible schedule Paid time off Schedule:
10 hour shift Monday to Friday Weekends as needed Ability to Relocate:
Bethlehem, PA 18015:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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