Floating Teller

Company Name:
Fulton Financial Corporation
Description/Job Summary
Provides excellent customer service by greeting customers in a friendly manner, smiling, establishing eye contact, expressing a desire to help and using a friendly tone of voice, while accurately performing teller duties, including cashing checks, receiving deposits and processing other transactions as authorized and within policy. Prepares and maintains accurate records and balances all daily transactions. Promotes banking services and directs customers to appropriate employees or departments for specialized services. Embraces, promotes, and is accountable for delivering, Fulton's superior customer service program. Responsible for traveling or "floating" to various bank branches as assigned. Schedule and location may vary from day to day.
Responsibilities/Duties 1. Accurately performs teller transactions in accordance with bank policies and procedures. Routine transactions include but are not limited to deposits, withdrawals, official checks, loan payments and other ancillary services in a timely manner. Responds to customer inquiries on the telephone and in person adhering to guidance on customer privacy and customer confidentiality. Provides responsive, quality customer service at all times. Adheres to check cashing policies and obtains appropriate approvals on checks over the approved check cashing limit. Balances drawer in a timely fashion. Maintains currency and coin supplies within bank policy limits and security standards. Follows all established security procedures. Maintainsbalancing records, proof errors and return items within standards acceptable to the bank. Follows policies and procedures for issuing negotiable instruments. Strictly follows requirements of audit and compliance, including currency transaction reporting. Seeks assistance for handling accounts with special alerts and/or holds.2. Recognizes and demonstrates skills learned by following through on referral opportunities by using open-ended questions to generate a two-way conversation. Exercises good listening skills such as paraphrasing and asking clarifying questions to identify needs. After identifying need, introduces customer to appropriate branch sales person or business partner. Possess sufficient knowledge of the bank's products and services in order to complete a referral to appropriate branch sales person. Completes and forwards a referral form to appropriate person. Meets a mutually established quality referral goal. Actively participates in branch sales meetings, sales training and sales coaching.3. Contributes to the efficient operation of the branch by performing or assisting with other branch duties such as maintaining branch vault cash, night deposit transactions, maintaining branch logs, opening and closing vault, settling and maintaining ATM. Adheres to schedule by not only arriving, but also being ready to work, on time. Maintains good working relationships with fellow employees to ensure teamwork within the branch and through the bank.

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