Administrative Assistant/customer service/medical assistant/phlebotomist

Vanessa Nieves
600 Wyandotte st.
Bethlehem PA 18015
To obtain a position where I can utilize my skills and past
experience in a professional environment and further my career.
Express Real Estate​​​​​​​​9/2016-present
Northampton Community College ​​​ 1/2009-2013
Registered Nursing Degree ​​​ Bethlehem, PA

Harrison Career Institute ​​​​7/2002-5/2003
Medical Assistant Cert. ​​​​​​ Jersey City, NJ
James J. Ferris High School ​​​​9/1998-6/2002
High School Diploma ​​​​​Jersey City, NJ
Certifications and Training:​​​​​​​
Medical Assistant Cert.
Urine Drug Screen Collector Cert.
Certified Nurse Assistant 75hrs completed
Employment History:People share
(Optum) AARP/united healthcare. ​​​​​8/2014-7/2015
Customer Service (work from home) ​​​​ Allentown, PA
-answer incoming calls
-give health insurance plan quotes
-review claim information with customer a regarding their accounts or doctors who were looking for payment.
-performed transactions including credit cards and checking information to pay for customers monthly premium.
-sold and renewed AARP memberships
-submitted health insurance cards, envelopes, authorization forms upon request.
-performed health insurance terminations upon customers request.
-entered all data during and after calls to provide information of the purpose of the call.
-gave detailed plan information such as if there is or isn't copayment a or deductibles
-transferred calls to designated parties.
-worked with Medicare part A and B as this was an insurance company for our mature crowd.

@ Home Health Services ​​​​2008-2010
C.N.A ​​​​​Allentown, PA​​
- Assist patients with daily living activities such as bathing, grooming and dressing.
- Obtained patients vitals on a daily basis.
- Assisted patients with exercises and wound care.
- Documented all activity daily.

R&L Carriers ​​​​​​2006-2008
Customer Service ​​​​​Harrison, NJ
- Scheduled freight appointments for items to be delivered to different locations.
- Assisted truck drivers with directions to destination.
- Contacted customers in reference to scheduling appointments or gathering additional information.
- Entered all data into computer system.
- Answered all inbound calls on multi-line phone.
- Printed out freight slips.

Dr. Phariks Family Practice ​​​​​ 2006-2007
Medical Assistant ​​​​​​Jersey City, NJ
- Assisted physician with all office duties such as filing,
answering phones, filing and insurance verification.
- Obtained vitals from patients.
- Served as a translator for Spanish speaking patients.
- Performed EKG screenings on several patients daily.
- Collected co-payments at scheduled visit.
A.M.F Graphics ​​​​​​ 2005-2006
Secretary ​​​​​​ Moonachie, NJ
- Assisted manager with all daily activities such as filing,
printing out purchase orders and filing.
- Answered and forwarded calls to desired person.
- Gave estimates on certain graphic items as directed by manager.
- Contacted employment agencies to hire new people when a large order has come in.
- Handled time cards and documented all hours weekly.
Labcorp ​​​​​​2003-2006
Patient Service Technician ​​​​​Jersey City, NJ
- Prepared tray with needles, gauze, bandages and tubes for blood draws.
- Performed Urine Drug Screens and DNA testing.
- Entered updated info and new info into labcorp system.
- Verified insurances.
- Translated prescriptions and diagnosis.
- Performed about 150-200 sticks a day.
- Centrifuged specimen and forwarded to labs.
Nova-Care Hudson PT ​​​​​​ 2001-2004
Rehabilitation Technician ​​​​​Hoboken, NJ
- Assisted and instructed patients with many exercises for different injuries.
- Placed hot and cold packs on different areas of the body where specified by therapist.
- Documented all workouts.
- Answered phones, scheduled appointments and verified health insurances.
Fluent in English and Spanish
References available upon request
  • ID#: 126391
  • Location: Bethlehem, PA , 18015

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