Cheryl Rowe337 Wyandotte StreetBethlehem, PA 18015484-838-8964 OBJECTIVE:Seeking a career with an organization that enables me to utilize and enhance my interpersonal skills and experience to benefit the clients which would provide me with the opportunity for personal growth.
Administrative Experience• Responsible for basic customer and team communication via email, memos and voice mail.• Supervised and designed schedules for as many as 52 employees on site.• Assessed new clients to determine initial course of action and treatment and entered their information into the computer . • Conducted treatment groups (counseling / drug and alcohol awareness)• Implemented recreational activities. • Provided transportation to and from 12 Step Meetings.• Provided emotional support for clients.• Addressed and resolved a wide variety of client concerns in a health care setting.• Monitored customer accounts in a financial institution to ensure customers’ needs are met.• Trained employees on Customer Service and Sales techniques to maximize performance and efficiency and also trained new employees on policies and procedures.• Managed 13 employees through daily procedures of retail sales.• Monitored safe activity. Additional Skills - Financial Management• Responsible for payroll, cash procedures.• Managed Commercial Collections portfolio of 36,000 customers.• Accurately processed customer deposits and withdrawals and/or payments by credit card or check.• Handled funds, operating cash register, handled confidential documents responsibly. EXPERIENCEOHL - Breiningsville, PA 08/27/2012---10/25/2014AIM Contact Centers - Allentown, PA 08/18/2008 - 04/15/2010Convergys - Tucson, AZ 03/01/2008 - 07/01/2008RMS - Bethlehem, PA 07/01/2006 - 02/28/2008The Lantern - Bethlehem, PA 10/07/2004 - 02/10/200515th Street Shell Station - Allentown, PA 02/01/2004 - 08/20/2004Dun & Bradstreet - Bethlehem, PA 01/04/2003 - 03/31/2004Renewal Centers Inc. - Quakertown, PA 08/01/2003 - 01/31/2004Summit Bank Inc. - Bethlehem, PA 05/01/1989 - 01/06/1997McCrory Stores Inc. - Hellertown, PA 09/06/1985 - 05/15/1989 EDUCATION Allentown Business School - Center Valley, PA 05/15/2004Graduated from Saucon Valley Senior High School - Hellertown, PA 06/11/1987 ACCOMPLISHMENTSReceived Perfect Attendance Award - RMS 2007 - 2008