Receptionist

Dale Kitzhoffer

1203 Maple Street 

Bethlehem, PA  18018

610.419.3674                                                                         dalekitz@gmail.com

 

 

SUMMARY

 

Professional Personal Sales Assistant/Administrative Assistant with thirteen years experience in telephone and in-person customer service.  Skills include daily applications processing, policy changes, reception area organization and maintenance, branch office support, and training new sales assistants throughout state. Recognized for achieving compliance with regulatory and company guidelines and delivering timely and accurate administrative support to branch offices. Strong skills in daily prioritizing of customer needs and recognizing and responding to concepts and needs of support sales and service teams.  Support area growth and profitability objectives.

 

 

 

EXPERIENCE

 

 

LIBERTY MUTUAL INSURANCE, Allentown, PA                          1988 – 2011

Personal Sales Assistant/Administrative Assistant

 

  • Delivered high quality customer service daily to policyholders by promptly and professionally responding to telephone inquiries and directing calls for additional information.
  • As receptionist and front-line customer service professional, cordially and professionally greeted all customers and directed to proper department.
  • Used Microsoft Word, Excel, Opus, and Workbench to process and maintain accurate applications and high-quality reports
  • Completed all administrative functions including faxing, filing, and ordering stock with attention to timeliness and accuracy.
  • Trained new sales assistants throughout the state insuring accelerated and enhanced productivity and professionalism of state-wide personal sales assistant staff.
  •  Recognized for achieving compliance with regulatory and company guidelines and delivering timely and accurate administrative support to branch offices

 

 

EDUCATION

 

Diploma, Focus:  Business Administration, Freedom High School, Bethlehem, PA,

 

 

  • ID#: 69088
  • Location: Bethlehem, PA , 18018

Don't Be Fooled

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  • To avoid scams, buy and sell with people you can meet locally, in person.
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  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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